step by step
From the home page simply click on the 'create' button (the second button from the
left in the top menu). A pop up window will then appear displaying your options.
Simply click on the "trip" option.
Once you have done this you will need to fill out the fields as required on the
page. There are 4 areas of information that are requested in order to make a trip
listing: origin, destination, route confirmation, and listing details. Each of these
steps can be accessed by clicking “next” and “previous” on both sides of the page
or by click on the tabs at the bottom of the page. Once you have filled these out
simply click 'create' on the last page. Helpful tips will pop up when you are entering
your details.
step by step
From the home page simply click on the 'create' button (the second button from the
left in the top menu). A pop up window will then appear displaying your options.
Simply click on the “load” option.
[Once you have done this you will need to fill out the fields as requested on the
page. There are 3 areas of information that are requested in order to make a load
listing: location, details, and description. Each of these steps can be accessed
by clicking “next” and “previous” on both sides of the page or by click on the tabs
at the bottom of the page. Once you have filled these out simply click 'create'
on the last page. Helpful tips will pop up when you are entering your details.]
Firstly you will need to select a goods listing. You can do this by searching for
goods listings on the home page or by clicking on the
goods listings that appear in your manage my trips
page for your trip.
If you have created a trip listing this search has already been done for you. Simply
go to manage my trip page and click on the
trip listing that is for the trip you want to carry goods on. Payload will recommend
items along your route that you can pick up based on the trip details you entered
when creating the listing.
If you haven’t already created a trip listing you can either create a listing then
follow the instructions above OR simply search goods listings directly from the
home page.
If you have created a goods listing this search has already been done for you. Simply
go to manage my load page and click on the
relevant goods listing.
If you haven’t already created a goods listing you can either create a listing then
follow the instructions above OR simply search trip listings from the
home page.
From the home page click on the account button
(the 4th button from the left in the top menu). You may need to log in if you haven't
already. The 'my account' page will load and you will see a 'Top Up' button on the
lower right corner of the 'status' tab. Click this, and enter the amount you would
like to deposit. You will then be taken to Paypal to deposit money either via Credit
Card or Paypal account (if you have one).
We use Paypal as our payment partner due to their worldwide reputation and security.
It is up to you (as the sender) and the carrier to determine how (method – cash,
cheque, internet banking etc) and when the payment will be made. Payload recommends
the carrier indicates their preferred payment method when creating their listing
to avoid confusion.
If payment method and time has not been pre-arranged, contact the carrier and ask
when they would like to be paid and through what method.
Payload recommends specifying payment method (cash, cheque, internet banking etc)
in your trip listing. That way, when your tender is accepted, the sender already
knows what to expect when they use you.
If you don’t specify the payment details in your listing this can be discussed in
the question and answer sections in your trip listing or in their goods listing.
If payment method and time has not been pre-arranged, contact the sender and let
them know when you would like to be paid and through what method.
Once a tender is accepted you are given the ability to place feedback on the person
you have done the transaction with.
There are 4 feedback indicators which are slightly different depending on if you
are the sender or the carrier. Carrier feedback consists of timeliness,
communication, damage, and attitude. Sender feedback consists of
load description, communication, ease of payment, and attitude.
A score of 1 -3 stars can be given for each of these areas, with 3 being an excellent
grade. The final feedback score for the transaction is then the average star rating
multiplied by the value of the transaction.
Feedback can not be ammended once posted, and you will not be able to see the feedback
you have received from the other party until both sender and carrier have completed
their feedback.
Once a tender has been accepted you can go to manage
my trips or manage my loads page (depending
on if you are placing feedback on a trip or a load). Select the transaction and
press the 'place feedback' button.
Click here for
more information on how feedback works.
Payload promotes a safe community where members can safely use their peers to transport
their goods. However, if things do not go as expected the first step is to contact
the other party (carrier or sender) and find out what is going on. There may be
a legitimate reason why goods haven’t arrived on time or why carriage services haven’t
been paid for.
If you do not have success contacting the other party you can choose to place feedback
on them, and if you have exhausted all other avenues you can report the problem
to us by clicking the 'report a problem' button within your
manage my trips or manage my loads
(depending on if you are the sender or carrier in the transaction).
If you choose, you can link your Payload account with your Facebook account. This
means if you are signed into Facebook, you will be signed in to Payload. If you
are not signed into Facebook, you can sign into Payload using your Facebook password.
It makes your life easier by not having to remember multiple usernames and passwords.
You can choose to link your accounts when you are creating an account for the first
time, or via the 'profile' tab on the account
page.
When you make the link, Facebook will ask you to authorise Payload access to information
such as your birthday and email address. We can only access the information you
authorise and at no stage do we ever know your Facebook password. You may unlink
your accounts at any time and revert back to using a seperate username and password.
Payload encourages members to verify their account to promote a safer experience.
As a verified member, others will see you as being more trustworthy and therefore
will be more likely to deal with you.
There are 3 levels of verification, and these levels will be shown on your membership
profile page for other users to see.
Authenticated Member: indicates that you have topped up your account
with a valid NZ credit card.
Verified with Facebook: If you choose to link your Payload account
with your Facebook account we will indicate this to other members. While we can
only access the Facebook information you give us access to, we check to ensure it
matches the other information you have provided thereby establishing you are who
you say you are. Click here
to learn more.
Address verified: We will mail you out a letter containing a unique
password which you can then enter to verifiy that your physcial address is accurate.
The cost to use Payload is minimal and fees are only incurred by the carrier upon
the successful transaction between a carrier and a sender (i.e. when a offer is
accepted on this website).
The Sender does not incur any fees.
Carrier success fees are calculated based on
of the transaction cost, which is the amount the sender and the carrier agree on
for the carrier to transport the sender’s items. There is a minimum success fee
of
. This fee will be deducted out of the carrier’s Payload account as soon as the
offer is accepted.
Payload promotes a safe community where members can interact in a safe environment
and where members have flexibility in whom they deal with. To provide piece of mind,
Payload has a feedback system and a verification system.
The feedback system gives members the opportunity to see how members
have performed in previous transactions while the verification system
provides an increased level of certainty regarding whom you are dealing with.
In addition to the verification system, at Payload we believe New Zealanders are
trustworthy people and this has been proven time and time again with other websites
operating under similar basic system and principles.
Learn more about verified members
and feedback
Payload allows complete flexibility in who you choose to transport your stuff. If
you are unsure about a carrier simply check their feedback history and/or their
verification status.
In addition to verification and feedback status, remember there are dozens of similar
websites out there that operate on the same basic trust principles, but it is important
to apply a level of common sense to all online transactions.
Payload allows complete flexibility in whose stuff you choose to transport. If you
are unsure about a sender simply check their feedback history and/or their verification
status.
In addition to verification and feedback status, remember there are dozens of similar
websites out there that operate on the same basic trust principles, but it is important
to apply a level of common sense to all online transactions.
When you get to "step 3: Confirm Route' you can indicate you are willing to pick
up items along your route by changing the 'pick up enroute' checkbox to 'yes'. Your
expected route will then be displayed on the map as a blue line. If you are taking
a different route than the one proposed, simply drag the blue line across to your
intended route.
For full steps on creating a trip listing click here
Not a problem. Depending on how long you are stopping for and what you propose to
carry you can simply adjust the arrival and departure dates to suit. There is no
need to change your route or origin or destination details as Payload automatically
picks up any places you pass through.
Payload uses your images throughout the site and in order for us to have a clean
and ordered appearance we need you to crop your uploaded images to the correct aspect
ratio.
Account profile images need to be sqaure (ratio of 1:1) whereas listing images need
to have a ratio of 6:4. If your images are already this ratio you will not need
to crop them!
When you create a trip listing you specify your departure day along with a variance
(eg +/- 2 days).
Once your departure day (taking into account your departure variance) has passed,
your trip is considered to be expired and will be automatically closed at midnight
on the date of expiry.
On the final step when creating a trip listing you can specify if you would like to make the trip a recurring listing. If you select this option, when your trip expires a new trip listing will automatically be created using the same details (origin, destination, route, etc).
You must specify how often you will take this trip - daily, weekly, every second week, every 3rd week, or every month - and this schedule will be used for the dates for the recurring listings.
If you need to stop the recurring listing, just close the current trip listing and no further recurring listings will be created.